FAQs

1. How can I contact you?

You can contact us by sending an email to katreatofficial@gmail.com. We will respond to your inquiry as soon as possible.

2. Where are your products shipped from?

Our products are shipped directly from our suppliers located in various countries around the world. This allows us to offer a wide range of unique and innovative products at competitive prices.

3. Do you offer refunds?

Yes, we have a 30-day refund policy. If you are not satisfied with your purchase, you can request a refund within 30 days of receiving your item.

4. How do I request a refund?

To request a refund, please contact us at katreatofficial@gmail.com and provide your order details. We will guide you through the refund process.

5. What items are eligible for a refund?

Most of our products are eligible for a refund. However, certain items such as perishable goods, custom products, and personal care goods are non-returnable. Please contact us if you have any questions about the eligibility of your specific item.

6. How long does it take to process a refund?

Once we receive and inspect your return, we will notify you about the approval of your refund. If approved, the refund will be processed within 10 business days and will be credited to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

7. Can I exchange a product?

Currently, we do not offer direct exchanges. The fastest way to get the product you want is to return the item you have and make a separate purchase for the new item.

8. What should I do if I receive a defective or damaged item?

If you receive a defective, damaged, or wrong item, please inspect it upon reception and contact us immediately. We will evaluate the issue and make it right by providing a replacement or refund.

9. Do you offer a warranty on your products?

Most of our products come with manufacturer's warranty. The specific warranty details can be found on the product page. If you have any questions about a products warrany, please contact us and we will be happy to assist you.

10. How long should I wait before contacting you about a refund?

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at katreatofficial@gmail.com for further assistance.